Wednesday, September 28, 2011

Lower Templestowe man denies bushfire appeal ripoff

A LOWER Templestowe man has pleaded not guilty to defrauding the Black Saturday bushfire appeal fund of more than $100,000.... Read More

- Kelvin Eldridge
Call 0415 910 703 for help with computer problems

Monday, September 26, 2011

Alert: Australia Post - Get your parcel No306. (

I’ve received a number of emails in the past week with the message Get your parcel. By coincidence these started arriving a day after Dodo said they’d send me a replacement Buddy Box for the one which didn’t work. One client fell for a UPS malware email because they received an email from UPS and were expecting a UPS parcel. If you’re expecting a parcel, receiving an email like this could easily trick you.

In this case the body of the email is very basic and unlikely to be from a large company like Australia Post.

Dear customer.

Your package has been returned to the Australia Post office.
Reason: The package is too large
Please find the attached document containing detailed information about delivery failure.
Read all information carefully and come to the "Australia Post" office to receive your package.

Thank you for attention.
Customer service.

Attached is a zip file ( which contains the file Attached_Document.exe. This file is an executable file but it has been designed to look like a Word document with a Microsoft Word icon. Since most people can’t see the file extension they could be easily tricked into thinking this is a Word document. Opening the file will not open a document, but instead run a program, most likely designed to infect your computer.

I use OzEfilter to check the emails at my mail server before receiving them into my computer and in this case OzEfilter showed me the email was sent from Canada. Just another piece of information which confirms this is most likely malware. Microsoft’s Security Essentials doesn’t show this file as malware. This is where you need to use common sense and not open files like this. Just delete them as soon as you receive them.

Kelvin Eldridge
Call 0415 910 703 if you need help with your computer
Servicing Doncaster, Templestowe, Eltham and the surrounding areas.

Alert: Re: Scan from a HP Officejet #658992

They say curiosity killed the cat, but the modern equivalent would be curiosity infected your computer.

I noticed a number of emails recently with the subject Re: Scan from a HP Officejet  #658992 or similar. These emails contain an attachment which is a zip file. The zip file I checked contained an executable HP_SCAN_Z520131___dollÔÇ«fdp.exe. The file has an icon which makes it appear to be a PDF.

There is little doubt this is malware. Microsoft’s Security Essentials is usually very good, but like all anti-virus scanning software, they are unlikely to identify recently released malware. Malware writers are most likely going to check their work against the common anti-virus products before releasing their malware, so that leaves a window of a few days where the anti-virus software won’t help curious people. In this case Microsoft’s software does not detect malware.

If you’re curious about an email you’ve received from someone you don’t know, don’t be tempted. You really will infect your computer and it is costly to repair. Please delete emails you aren’t sure about. It isn’t worth the risk or the cost to get your computer fixed.

Kelvin Eldridge
Call 0415 910 703 if you’ve infected your computer and need it fixed.
(Covering Melbourne Eastern to Northern suburbs within 10km of Templestowe)

Judy Sammut is running a program for breast cancer survivors

THE YWCA Encore fitness program for breast cancer survivors is set to get an encore run in Templestowe next month.... Read More

- Kelvin Eldridge
Call 0415 910 703 for help with computer problems

Wednesday, September 21, 2011

Templestowe College principal Peter Hutton said the college needed clarity and funding immediately to start planning

TEMPLESTOWE College is still waiting for the State Government to give it a timeframe for a $5.1 million maths and science “discovery centre”, which was promised before last year’s state election.... Read More

- Kelvin Eldridge
Call 0415 910 703 for help with computer problems

Tuesday, September 20, 2011

Fix computer. Templestowe, Templestowe Lower, Doncaster, Doncaster East, Lower Plenty, Montmorency, Eltham

If you have the skills, fixing your own computer is the best and most cost effective option. But for those without the skill (or even just the knowledge to fix a particular issue) I can assist people and businesses in Templestowe and the surrounding areas ( Doncaster, Doncaster East, Templestowe Lower, Eltham, Lower Plenty Montmorency). I’m happy to fix the problem and share what I’m doing, so you’re able to fix your own problem should it occur again.

Many people are reluctant to call a computer support person and will take hours to try to fix the problem themselves, when the problem may be fixed in a matter of minutes. Sometimes all it takes is someone who knows what they’re doing to advise you and the problem vanishes immediately. For example one client recently had a problem with Outlook which took six minutes to repair and another Outlook problem was fixed in around fifteen minutes. Because I don’t charge a set fee, a call out fee (for locals), but only charge for the time it takes to solve the problem the cost was minimal. Some problems are difficult and take longer, but at all times you’re in control as I keep you fully informed and you can see what I’m doing. Some workshops fix problems in a matter of minutes but still charge you a hefty fixed fee because you don’t see what was done.

No longer do you have to sit on the telephone for half an hour or waiting for support. No longer do you have to have a long conversation trying to explain your problem over the telephone. No longer do you have to worry about giving someone you’ve never met remote (and may be located overseas) access to your computer. Now you can book a time and be at your place when it suits you. You get to talk and meet a local you know will be around should you have another problem.

If you need help with your computer give me a call on 0415 910 703.

Kelvin Eldridge

Wednesday, September 14, 2011

Lower Templestowe BP servo in Union St hit in robbery spree

Police are hunting the man who used a 30cm long knife to hold up service stations and convenience across the north and north-eastern suburbs including BP in Union St, Lower Templestowe.... Read More

- Kelvin Eldridge
Call 0415 910 703 for help with computer problems

Templestowe Lower computer assistance, support and repairs

To make it even easier for people to find and use my computer support services via the internet, I’ve now set up the site Those that know me will know to search for Online Connections and they’ll find listed first in Google, but now it is as easy as entering the suburb, the word computer and adding .com to the end.

Kelvin Eldridge
Call 0415 910 703 if you need assistance with your computer.


Monday, September 12, 2011

Adrian Pyle has installed energy-saving devices in his home

LOWER Templestowe sustainable design enthusiast Adrian Pyle will open his home to the public tomorrow.... Read More

- Kelvin Eldridge
Call 0415 910 703 for help with computer problems

Pin board now added to Online Connections

When I walk into a local business I notice one thing, or should I say I generally notice one thing that is missing. A few businesses have a notice board where their customers can add their business card and that way the business helps their customers. I think that is a great idea. I also notice some businesses will help their customers by putting a few business cards on their counter. That way the business gives back to their customer that really doesn’t cost them much but generates a lot of good will.

Since I don’t have a counter or a wall for a noticeboard I can’t help my customers in this way, but I do have a web site and can provide a virtual pin board. Whilst my virtual pin board has been around for a while I decided to give it more prominence on my site. I’ve added Pin Board to the main menu and to the left side menu.

I’m happy to refer my customers to others. It is only because of them I have a business and I can support my family.

If you have a local business do think about helping your customers by helping to promote them. They’ll appreciate the help and it is good for business. If you only have a web site then consider doing what I’m doing. I do think the days where we help each other, rather than a business just providing products and services for profit, will become the norm rather than the exception.

Kelvin Eldridge
Call 0415 910 703 if you need assistance with your computer.

Tuesday, September 6, 2011

Local search using Google Custom Search no longer available from JustLocal pages

As part of a trial I added a local search feature to JustLocal where locals could search for products and services from local businesses. This isn’t required for JustLocal as JustLocal provides single click access from a postcode page to the site of the business.

The feature used the Google Custom Search but unfortunately I’ve found this service isn’t reliable enough and the results provided were inadequate, often not providing a business even though the business provided the product or service. I also found issues when adding sites.

I’ve decided rather than to continue to provide a search feature which I don’t feel is up to standard to remove the search option from JustLocal.

The aim of JustLocal is to provide a portal to quickly access the sites of local businesses. By doing this we promote the site of the local business, and the consumer or business using JustLocal to find products and services, obtains the latest information by going direct to the site of the business.

Kelvin Eldridge
(An Online Connections service.)

Saturday, September 3, 2011

Would you like the preferred Australian English spelling to be available for Microsoft Office?

If you’d like the preferred Australian English spelling to be made available as a spellcheck dictionary for Microsoft Office please make the effort to add your voice.

I’m currently in contact with Microsoft and to their credit, they are taking my request for assistance to make my work available with Microsoft Office and passing the request through their channels.

For Microsoft right now I’m a lone voice with a request. If you’d like my work to be available with Microsoft Office please help by adding your voice by making a comment on this blog post. I’ve tried this on a number of occasions over the last five years so this will be the last attempt at making the preferred Australian English spelling available to Australian Microsoft users. It is now or never so please make your voice heard.

Thank you in advance for your support.

Kelvin Eldridge


Friday, September 2, 2011

Need help setting up email on your mobile phone?

One of my clients wrote this to me.

I have an Iphone and can't work out how to get emails happening - is this something you could help me with? I have been back to Telstra shop but they are bloody hopeless.

Generally the people at the Telstra shop are sales people and their skill with technology will be quite varied. We can’t all be good at everything. In addition to work out how best to set up the iPhone, you need to first work out what options you have available. There services you are currently using will limit your options and I find people need a small amount of training to understand what can and can’t be done. Unfortunately every option currently available has a number of trade-offs and people are usually restricted in the options they can use based on their previous choices. The result is a compromise and people need to be aware of what the compromise entails.

I find it is much easier to help people set up the smart phone if they are present. Working with them over the telephone where you need to step them through the menus can be quite time consuming. In the case of this client I assisted them over the telephone and what I couldn’t see was the iPhone 4 suffers from the “death grip”, where if held in a certain way the signal strength drops considerably and connectivity can be intermittent or drop out completely, was making support more difficult. I’m happy to assist people with telephone support but generally it can be more time consuming and thus more expensive for some problems.

If you need assistance with setting up email on your mobile phone, tablet, or in fact any computer, I’m happy to assist.

Kelvin Eldridge
Call 0415 910 703 if your need assistance with your computer.

Paul's collect-a-cap organisations your can donate your caps to.

The Paul’s collect-a-cap promotion appears to be a good way to community groups to raise much needed funds. The amount for each cap is reasonable and all people need to do is to collect the caps from products they already use. Paul’s would probably also like you to switch the product you buy and if you do and it doesn’t cost you any more then why not participate.

If you would like to collect caps but don’t for example have children in one of the participating schools then you can probably donate your caps to one of the local groups. That way your caps end up helping others.

The following are community groups that are currently registered in the area to participate.

Marcellin College – Bulleen
Gum Nut Gully Pre-School - Doncaster East
Ss Peter & Paul's Primary - Doncaster East
Beverley Hills Primary School - Doncaster East
Templestowe Heights Primary - Templestowe Lower
Templestowe Valley Primary - Templestowe Lower
Eltham North Primary - Eltham North
Glen Katherine Primary School - Eltham North
Monty's Licensed Supermarket – Montmorency

This list may grow in time as others participate so you may wish to check the Paul’s site for other groups in your area.

Kelvin Eldridge
Call 0415 910 703 if you need help with your computer.